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Group Reservations
Job No:
Spicers286
Location:
Fortitude Valley
- Fun and Vibrant Team
- Comprehensive Training Provided
- Convenient Inner City Location
About Spicers Retreats:
Spicers Retreats is a collection of luxury, boutique properties set in unique and inspiring locations throughout South East Queensland and New South Wales. From a Sunshine Coast Hinterland rainforest to the picturesque mountains of The Scenic Rim to the Vineyards of The Hunter Valley, Spicers Retreats are designed to provide a home away from home for guests looking for an authentic and individual experience that is captured perfectly in the phrase – relaxed luxury. Spicers Retreats is a progressive hospitality company keen to expand their portfolio of retreats, restaurants, spas and active experiences Australia wide and are committed to finding the best people to grow their careers with us.
The Opportunity:
We are seeking a Sales and Customer Service Superstar to join our Group Reservations Team on full time basis. In this role you will act as the first point of contact for our guests and will play an integral part in driving our business to the next level. Day to day you will be responsible for responding to our guest enquiries via phone and email. Your absolute passion for our product and enthusiastic sales approach will ensure you succeed in converting each enquiry to a retreat booking. At the same time you will be maximising revenue by up selling our fantastic food and beverage packages, spa and active experiences. You will also be responsible for processing eftpos payments and balancing end of day.
About You:
To be successful in this role, you will have a flair for selling, a warm and friendly nature and a passion for getting things right the first time. Your professional phone manner, excellent communication skills, in-depth product knowledge, ability to connect with people and desire to hit targets will also ensure your success. You will need to be highly organised and solution focused to keep up with our fun, energetic and fast paced team. Solid computer skills and knowledge of Google, GMAIL Word and Excel is highly beneficial.
Some of your specific job functions will include:
- Converting enquiries into reservations through demonstrating confidence in our product, offers and creating tailored packages
- In putting reservations and details into Room key
- Liaising with properties and restaurants
- Drafting correspondence
- Credit card reconciliation
- Run shift reports and check daily transaction balance
- Open and close of a shift
Flexibility is required to work rostered shifts Monday to Friday between the hours of 7 am and 7 pm and full Training in our Property Management System will be provided.
What We Offer You:
At Spicers Retreats we promote a friendly and supportive team environment. We are committed to helping our people achieve their personal and career goals and we regularly celebrate our successes with great food and wine, entertainment and good humour at our quarterly 'Spice Nights' and annual gala Awards Night. Aside from our festivities your hard work and dedication will be recognised and rewarded through:
- Comprehensive product training and ongoing support
- Competitive remuneration with an excellent incentive program
- Monday to Friday operating hours
- Generous team discounts at our award winning retreats
This is a fantastic opportunity to be part of something special. Don't miss out on this unique opportunity - Apply Now!
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